ITS Request Assistance

Have a problem, a question, a comment, or feedback?
Contact the IT Service Desk by filling in the form below.
Our IT Service Desk staff will review your request and will either respond to you directly or will forward it to the appropriate person(s) to respond.


Select your UNB campus / association type
Assistance / feedback details
Reason for contacting us
Assistance / feedback details
Assistance / feedback details
Assistance / feedback details
Additional information
Additional information
Additional information
Additional information
Additional information
Additional information
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Additional information

UNB ITS operates a separate network for servers located within departments on the Fredericton campus. This network offers security features to protect these servers from malicious activity, and to mitigate the impact of compromised devices on the network. Devices on the server network are managed by the users and not ITS. The devices are physically located in the various campus buildings, and are not housed in the ITS data centre. The owner of the server is required to follow server administration best practises, including automatic patching, antivirus software, and disabling all unused service ports.

A server is defined as anything that offers content to devices which are not part of UNB's network. This could include such things as a webserver, ftp, ssh, scp and other services.
NOTE: Remote Desktop applications will work on the standard building networks, so machines needing this one service need not be placed on the Server network. This includes applications: Windows Remote Desktop, VNC and Screen Sharing for Mac.

To have a machine placed on the server network, it must already be registered on the UNBF campus data network. If the machine is not yet registered, please do so at https://netconnect.unb.ca

Please fill out the form below to request access to the server network. The request will be processed by ITS and you will be contacted to coordinate the change.








NOTE: if other ports are required, please select 'other, and fill in the port(s) and application(s) in the textbox provided.


Additional information

Additional information
Location of this machine (if on campus).
Includes: MS Office Suite, Adobe Acrobat Reader, Kaspersky Anti-Virus







Additional information
NOTE: Aliant High Speed ONLY
(xxxxxxxx-YBY-xxx)
- - 71400 - -
(1-xxxxxx-71400-xx-xx)
- - 63015 - -
(1-xxxxxx-63015-xx-xx)
(xxxxxxxx-YBY-xxx)
VoIP Service Enquiry
VoIP Service Enquiry
Centrex Landline/Fax Enquiry

(End User Name/ Department/ Function)
Centrex Landline/Fax Enquiry
Mobile device enquiry
- - 63015 - -
(1-xxxxxx-63015-xx-xx)
(xxxxxxxx-YBY-xxx)

Review roaming plans

(xxxxxxxx-YBY-xxx)

Blackberry Plans Only



All other Smart Phones (Including iPhones)








NOTE: UNB's hardware pricing may be cheaper than the listing price on the website
Will be shipped via courier to your department