ITS Request Assistance

Phone / Teams Calling / Fax

* Service type

* Support requested

* Support requested

* Mobile device type

* Support requested

* Other support request

* Support requested

* Other support request

* Building

* Room number

* Reason / details

* Inquiry details

* Specific details of support / work requested

* Date service required (approx)

* UNB GL account number: - - 71400 - -

* UNB GL account number: - - 63015 - -

Mobility Account Number

* Do you have authorization to charge to this GL account?

* Who can authorize this change?: Name:; Email:

Primary department phone number

VoIP Service Inquiry

* Login ID for the person/email associated with this line

* Is a physical phone handset required?

Phone Handset Request Form

* Indicate calling range for this phone line (note: all phones can call 911)

Other features or special configuration required

Additional comments

VoIP Service Inquiry

* Affected phone number

Login ID for the person/email associated with this line

* Login ID of new user

* Is a phone handset required?

* Please describe the problem with the line or phone set

Ship/send phone set to - (in case a new phone set is required)

If adding voicemail, Login ID for the person/email alias to receive voicemail to email

Provide the extension # if there is to be a voicemail '0' option on this line number

If removing voicemail, what should be the behavior when the line is busy?

Provide the extension number

If removing voicemail, what should be the behavior if the line is not answered?

Provide the extension number

* Feature(s) required

Additional comments

Login ID for the person/email associated with this line
Phone Number for the person/email associated with this line
Additional comments

Centrex Service Inquiry

* Affected phone number

Aliant account number (if known)

* Indicate calling range for this phone line (note: all phones can call 911)

* Indicate range for call forwarding for this phone line

* Originating building

* Room number

* Destination building

* Room number

* Building

* Room number

* Phone required

* Type of phone

* Feature(s) required

Additional comments

Issue with phone or line (please describe)

* Ship/send phone set to

Centrex Service Inquiry

* Is a physical phone set required?

Reason for no phone required

* Building

* Room number

* Is there an available phone jack in the room

* Jack # of all available jacks (if no number on plate, please indicate so)

* List all lines that should be associated with the line buttons on this phone, set in the order they should be associated

* Indicate calling range for this phone line (note: all phones can call 911)

* Indicate range for call forwarding for this phone line

* Should this line have voicemail?

* If this line is busy, it should

* Provide the extension number

* If this line is not answered, it should

* Provide the extension number

Provide the extension number if there is to be a voicemail '0' option on this line number

Other features or special configuration required

Additional comments

* Ship/send phone set to

Mobile device enquiry

Download the cellular order & authorization for e-billing form

* End user cell phone number

* Existing cell phone number

* Existing provider details

* End user name

* End user department

* End user office phone number

* Pin number

* Prepaid/postpaid

* Civic address

* New end user name

* New end user department

* Disconnect/suspend

* Current make/model

* Features

* New UNB GL account number: - - 63015 - -

New mobility account number

* Roaming plan

* Mobility billing account number

* Civic address

* Cellular Data plan

Blackberry Plans Only

Unlimited Blackberry ($42.00/month)
1MB Blackberry ($28.00/month)
Unlimited Blackberry tethering included ($95.00/month)

All other Smart Phones (Including iPhones)

500MB Data Acess ($25.00 - Market Price)
1GB Data Access ($35.00 - Market price)
3GB Data Access ($50.00 - Market price)
5GB Data Access ($60.00 - Market price)

Not Required

* Mobile Internet plan (Turbo Stick)

* Tablet data plan

* Is this device a Blackberry

* Hardware required

* Hardware billing option

* Additional feature(s)

* Shipping address: Order Expediter, UNB - ITS, 15 Dineen Dr. Head Hall Room D12, Fredericton, NB, E3B 5A3 453-4652.

* Billing address: Order Expediter, UNB - ITS, 15 Dineen Dr. Head Hall Room D12, Fredericton, NB, E3B 5A3 453-4652.

Additional comments